SAP

Measuring The Non-Measurable!

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Measuring The Non-Measurable!

Category
SAP
Vertical
Telecom
Size
12000 Clients & 456 servers
Savings
$1.9 Million
Location
India

CHALLENGE

The client was one of top 5 leading telecom service providers in India. Over last 10 years, client had multiple contracts signed with SAP, many of which were addendums to the original contract signed. Client was audited by SAP 2 years back and had to settle for circa $2.5 Million as SAP licensing was not understood by anyone. The major challenge was identifying so called “Indirect Usage” across various systems that were integrated with SAP and classification of user not based on designated profile but on their ability to carry out activities within SAP. SAP had started sending signals for an audit again. Client did not want the situation to be repeated and needed help.

SOLUTION

The process began with a complete assessment of all systems in use at logical layer and understanding data flow. XORISK team created notes of data flow across all systems. Current user within SAP were assessed based on their rights, profiles and past transactions. Additionally all integrations were analyzed to understand the quantum of data being accessed by volume of users. Contracts were studied in detail to track changes, clause overriding, revision of rights, etc. A study of slab based pricing was also analyzed and benchmarked. XORISK prepared a list of users that needed to be normalized and re-profiled from access & privilege perspective. Additionally legacy systems that were using local DBs were eliminated from data access and rather pointed to only relevant data source to reduce amount of data access. A draft document was prepared that showed current clauses of SAP Contracts in force and rights that applied. There were systems that were removed from integration chain and users deactivated that no longer needed access to SAP but had retained their access somehow.

OUTCOME

XORISK Team did a back seat driving and audit request was nullified. Discussions were held with SAP with data provided by XORISK. The Bill of Material at hand was optimized to $834,000 which was benchmarked commercially by XORISK. On benchmarking, it was identified that client was paying 20% higher than other customers for same portfolio and volume. Commercial discussions reduced the spend by 20% and final Bill of Material came down to approx. $600,000 which was approx. 25% of the value on last SAP Spend. Client feels that they are now in better control of their SAP Environment with XORISK by their side handling all the data analysis and compliance assessment work.

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