INFRASTRUCTURE MANAGEMENT

END USER COMPUTING

Company in Lines

XORISK Consulting LLP has been founded a group of individuals who want to demystify licensing and Software Asset Management (SAM).

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Overview

WE WORK WITH ENTERPRISES TO DESIGN, TRANSFORM, AND RUN THEIR END-USER COMPUTING SERVICES. XORISK OFFERS PERSONALIZED SERVICES WITH PERSONA-BASED USER SEGMENTATION, CULTURALLY ALIGNED SUPPORT MODELS, AND AN OPTIMAL BLEND OF MULTICHANNEL SUPPORT AND AUTOMATION. OUR EUC SERVICE LEVERAGES OUR SERVICE DELIVERY TOOLS BACKED BY OUR ANALYTICS PLATFORM, A SERVICE QUALITY MANAGEMENT FRAMEWORK THAT USES A HOST OF TOOLS SUCH AS ITIL, SIX SIGMA AND ISO STANDARDS, ALONG WITH A HIGHLY EXPERIENCED TEAM TO DELIVER BEST-IN-CLASS SERVICE. OUR SOLUTIONS INCLUDE:

  • Level 1 & Level 2 Software Support
  • Workstation & OS Management
  • Install, Move, Add, Change (IMAC) Services
  • User Provisioning/On-boarding
  • Endpoint Security Management
  • Branch Office Management
  • IT Inventory & Tracking
  • Service Catalog Management
  • Service Request Management
  • SLA Driven Service
  • Aligned to ITIL Framework
  • Desk-Side Support (Optional)
  • Request Analysis
  • Breakfix Support & Troubleshooting
  • User Profile Assessment
  • Operationalization
  • Performance & Scalability
  • Seamless Enterprise Transition
  • Risk Management
  • VDI Implementation
  • Intake Creation/Validation/Analysis
  • Packaging/Virtualization
  • Compatibility Testing
  • Quality Testing
  • Remediation
  • Deployment Testing
  • Delivery
  • Security Configuration Analysis
  • Make/Model Analysis
  • Platform Analysis
  • Image Creation
  • Push Testing (WSUS)
  • Pilot
  • Delivery
  • Workplace OS Standardization
  • Platform Migration Services
  • Desktop Virtualization
  • App. Packaging/Virtualization Services
  • Endpoint Security Modernization

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